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Our Price Promise
The Needahotel.com Hotel Accommodation Price Promise
We are confident that our prices are already the best on the web, but if you book a hotel room with us and then find a lower price on the internet, subject to a few reasonable conditions, we will refund the difference to you! Book Now
If you believe you have found a lower rate, send in your claim to us within 48 hours of making and paying for the booking and we will investigate and, if applicable, issue you with the refund. In order to claim a refund of the difference between the price agreed with Needahotel.coms and the more competitive price the customer must satisfy the following:
- The refund must be claimed within 48 hours of the time of booking and at least 72 hours prior to the date of the first night's stay.
- Only prices from online travel retailers will be matched and the accommodation at the lower price must be offered by a bonded travel Agent (ABTA membership or equivalent).
- Needahotel.coms fair and exhibition periods are excluded.
- Needahotel.coms must verify the claim to their reasonable satisfaction.
- The claim must be based on a like for like comparison of the same type of room and occupancy in the same hotel, the same services as those offered by Needahotel.coms (e.g. inclusive of service charges, taxes and breakfast) and be for the same dates as actually booked.
- The accommodation at the lower price must be available immediately by an online booking to the customer. "On Request" rooms are excluded.
- The accommodation at the lower price must not be a special offer price, discounted due to frequent flyer mileage credits, a promotional price or part of a package.
- The accommodation at the lower price must be offered in the same currency as that of the booking with Needahotel.coms.
- This Policy does not apply to bookings for groups of more than nine (9) people.
To submit a price match claim please send an email to NAHCustomers@octopustravel.com with the following information:
- Your Needahotel.coms booking reference number.
- Company name and web address of other online retailer.
- Price offered by other online retailer.
We will review your request and contact you via e-mail within 2 business days. If you are eligible for a price refund we will credit the card used to make the booking.
